On average, most requests are completed in just two business days or less. However, more complex requests can take longer.

Subscribe to a plan and we'll quickly add you to your very own Trello board. This process usually takes about an hour to complete from the time you subscribe. Once you accept the invite to Trello, you're ready to schedule your first project task. Further instructions on how to use the Trello board to request designs can be found on the board itself.

Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered one by one.

Larger requests are broken down by us. This applies to large presentations or documents etc. that require additional development time. You should expect to receive a reasonable amount of work every 24-48 hours until the entire task is done.

We cater to numerous platforms, such as, Microsoft Word and PowerPoint, Adobe Creative Suite and Wix or Squarespace website editing. Just let us know in your briefing if you need your project developed in a certain package and size format.

All requests will come through your very own Trello briefing form, which then applies to your own dashboard. Within the briefing form, you will be able to upload documents, images and anything else related to the project request.

No worries! We'll continue to revise the design until you're 100% satisfied.

Absolutely. Agenci does not cover the following design work: 3D modelling, animated graphics (GIFS, etc.), complex video creation or editing, complex packaging, extensive print design (magazines, books, etc.), and WordPress or coding (within our subscription package*) *WordPress and HTML support can be catered for outside the subscription model. Any requests will be managed as standalone projects and will be fully quoted for prior to any engagement.

Due to the high-quality nature of the work, there will be no refunds issued past the first week of service. However, no refunds will be issued for completed work.

We bring expertise in creating high-quality visuals, crafting compelling messages, and delivering polished, professional results that help you stand out and achieve your goals.

Our process includes understanding your objectives, designing a layout, creating content, refining drafts based on your feedback, and delivering a polished final product.

We use storytelling techniques, interactive elements, and visually appealing designs to ensure your presentation captures and holds your audience's attention.

Yes, we tailor presentations to meet the specific needs and standards of your industry, ensuring relevance and maximum impact.

We provide expert guidance to ensure your presentation communicates your message clearly, engages your audience, and achieves your desired outcomes.

We prioritise confidentiality by using secure systems, signing NDAs, and handling sensitive information with the utmost care and professionalism.

We carefully incorporate your brand’s colours, fonts, and logos to create a presentation that reflects your style and reinforces your brand identity.

We help you avoid common pitfalls like overcrowded slides, inconsistent formatting, low-quality visuals, and lack of audience engagement.

We are experienced in managing time-sensitive projects and use efficient workflows to deliver high-quality presentations within your required timeframe.

We also design reports, brochures, proposals and other client-facing or internal business materials that need a professional finish.

To get moving, we usually need your content, any brand guidelines or templates, logos, images, and a clear deadline. If you're missing a few pieces, that's fine — send what you have and we'll help fill in the gaps.

Absolutely. We can take a rough outline, a previous deck, or an existing document and turn it into something cleaner, more polished, and on brand. It's a great way to save time without starting from scratch.

We do both. If your content needs sharpening, we can help organise the flow, simplify the message, and make the copy easier to follow — then we'll design it so it lands properly.

Yes, absolutely. We can work within your existing brand guidelines, follow your current templates, or help refine them if they’re not quite doing the job. Our aim is to keep everything consistent and professional.

Absolutely. Send us your brand guidelines, templates, fonts, colours and logo files, and we’ll design everything to match your brand so it feels consistent, polished and on point.

Yes. We can provide editable source files along with the final export formats you need, so your team can make updates later if required. Just let us know what format you’d like when you submit the brief.

Yes — if editable files are included in your project, we’ll provide them at handover so your team can make future updates without starting from scratch.

Yes. We can prepare your files for print, digital sharing, or both, depending on how you plan to use them. Just tell us the intended format when you brief us.

We'll deliver the final files in the format that best suits your project — for example editable PowerPoint or Word files, plus print-ready or digital exports where needed. Just let us know how the document will be used.

Standalone projects are quoted based on the scope, complexity, and turnaround time. Once we’ve reviewed your brief, we’ll confirm the best approach and provide a clear quote before any work begins.

Standalone projects are quoted based on the scope, complexity, number of pages or slides, and turnaround time. Once we review your brief, we’ll provide a clear quote before any work begins.

We design reports, brochures, proposals, pitch decks, internal documents and other business materials that need to look professional and communicate clearly.